Terms of service
Welcome to Martian Bros. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
General
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These terms apply to all purchases made through the Martian Bros website.
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By shopping with us, you confirm that you are at least 18 years old, or have permission from a parent or legal guardian.
Orders
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Once an order is placed, you will receive an order confirmation email.
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Orders cannot be changed or cancelled once they have been processed.
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Martian Bros reserves the right to refuse or cancel any order at our discretion.
Shipping
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Shipping costs are calculated at checkout.
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Delivery times are estimated and may vary depending on location and courier service.
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We are not responsible for delays caused by couriers or customs clearance.
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Once your order has been dispatched, responsibility passes to the courier.
Returns & Exchanges
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Returns or exchanges are accepted within 7 days of receiving your order.
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Items must be unworn, unused, and in their original packaging.
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Sale items are non-refundable, unless found to be faulty.
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Customers are responsible for return shipping costs unless the item is faulty.
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Refunds will be processed once returned items are received and inspected.
Faulty or Incorrect Items
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If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
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Provide your order number and clear photos showing the issue.
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We will arrange a replacement or refund where appropriate.
Payments
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We accept secure payments through approved payment providers.
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All transactions are encrypted and protected.
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We do not store your card details.
Intellectual Property
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All content on this website, including logos, images, designs, and text, is the property of Martian Bros.
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You may not copy, reproduce, or use any content without prior written permission.
Privacy
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Your personal information is handled in accordance with our Privacy Policy.
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We only collect information necessary to process orders and improve our services.
Contact Us
If you have any questions regarding these terms, please contact us at: